- Le tissu reçu mesurait moins de 39 " par mètre, avant le lavage.
- Le tissu reçu a des défauts atypiques que ne se situent pas le long de la lisière (prenez note qu’en raison du tissage et des méthodes d’impression, il est normal d’avoir des défauts le long des lisières du tissu)
Frais de poste:
Nous postons au Canada, aux États-unis et à l'international
- Québec: $12
- Reste du Canada: $15
If you are not satisfied we the fabric you received, you must contact us before cutting or washing it. Cut, Washed or sewn fabrics are no longer garanteed.
You have up to 7 days after receiving your order to contact us for a partial or a full refund or a replacement. These options are available for the following reasons :
- The fabric was less than 39" long per meter before washing.
- The fabric had non-typical defects that were not located near the border (because of the fabrication and printing process, it is normal to find small imperfections near the border).
- Borealys - Custom Fabrics does not garantee any washed, cut or sewn fabrics. Refunds and replacements are to be made within 7 days after receiving your order. Please contact us directly in case you have any issue or any question, so we can work together to settle things out.
- Borealys - Custom Fabrics does not pay for the return of the merchandise. To get a full refund or a replacement, it is mandatory to send us back the fabric. If a replacement isn't possible because the fabric is sold out, we will refund you or let you choose another fabric we have in stock.
- Borealys - Custom Fabrics does not garantee tracked packages that have been delivered but that you haven't received. This is a problem that concerns Canada Post, we have no power to investigate for them, so we please ask you to contact your local post office directly.
We ship accross Canada, the United States and worldwide.
Canada (flat rate) :
- Quebec : 12$
- Other provinces : 15$
United States : 20$ flat rate
International rates :
- The price will be determined during the payment, according to the weight and the current mail rates.